Below, please find our policies and procedures for handling returns and warranty claims.
All returns of Products must be made within sixty (60) days of the purchase date. All boxes containing the returned Products must be unopened and not contain any obvious damage. The customer shall be responsible for all freight and transportation charges associated with such returns, and the customer shall bear all risk of loss and damage with respect to such Products until they are delivered to RTA Quality Cabinets, at its facility. Prior to returning any Products, the customer must Email RTA Quality Cabinets to request a "Return Authorization number". No Product shall be returned to RTA Quality Cabinets until a return authorization number has been issued by RTA Quality Cabinets. RTA Quality Cabinets assumes no responsibility for items sent to RTA Quality Cabinets without a proper return authorization number. Upon receipt and inspection of the returned Products, RTA Quality Cabinets will issue a credit for the invoice amount of the returned Products less a 20% restocking fee. No credit will be issued for lost or damaged items.
The following is a statement of our warranty and our policy for handling warranty claims.
RTA Quality Cabinets warrants that all of its Products will be free from defects in workmanship and material for a period of five (5) years from the date of shipment from RTA Quality Cabinets facility, or that of its supplier. This limited warranty applies only to the use of our Products in normal residential use. Defects: Defined as any imperfections that may prohibit the use of the cabinet in normal residential applications or which otherwise do not measure up to our quality standards. Defects do not include items beyond our reasonable control, including but not limited to the following: Wood and Color Variations: Natural variations in the color, textures and grain of the wood used to manufacture our cabinets or changes in the color of the wood caused by natural aging process, of the wood material, are not considered defects. Wood Doors: Changes to wooden doors caused by changes in humidity, temperature and other local atmospheric conditions are not considered defects. Warping of the door up to 1/4” shall not be considered a defect. Note: Doors that appear warped may often be the result of improper installation. Painted Finishes: Changes (such as finish stress lines) caused by the use of nonporous woods (such as birch) or by changes in humidity, temperature and other local atmospheric conditions are not considered defects. Glazed Finishes: Glazed finishes are by nature uneven, and some edges and profiles will be larger than others. Glazed finishes may vary from item to item, resulting in variations in color, texture and finish. These types of variations are not considered defects.
This limited warranty is the sole warranty given by RTA Quality Cabinets with respect to its Products and is given in lieu of all other warranties, lesser implied. Our warranty does not apply to the use of cabinets in commercial, industrial or non-residential applications.
Additionally, defects or damage caused by improper assembly or disassembly, intentional damage, misuse, product modifications, exposure to the elements, accident or negligence on the part of persons other than RTA Quality Cabinets are not covered by this limited warranty. Our warranty is extended solely to you as our customer. Exclusions: RTA Quality Cabinets obligation under this limited warranty is expressly limited to the replacement of the affected cabinets or component parts, at our discretion. This limited warranty does not cover the cost of assembly, installation, removal, subsequent damage or transportation of the defective Products regardless of whether the work was performed by you, a contractor or service company. Without limiting the foregoing, labor charges for removal or installation of warranted materials, as well as incidental and consequential damages, are excluded. Claims: Any claims made under this limited warranty must be presented in writing, by submitting an e-mail describing the discrepancy along with two supporting photos to: firstname.lastname@example.org. Upon receipt of e-mail, RTA Quality Cabinets will process the claim promptly and, assuming RTA Quality Cabinets concludes that the claim is justified, provide replacement merchandise as quickly as it is reasonably practical. RTA Quality Cabinets reserves the right to request additional information regarding any claim made.
As always, if you have any questions regarding this policy, please do not hesitate to contact us via Email: email@example.com or by phone 910.742.1170.